SHIPPING POLICY
Last updated: May 5, 2025
Interpretation and Definitions
Interpretation
The words with initial capital letters have meanings defined under the following conditions. These definitions shall apply equally whether they appear in singular or plural.
Definitions
For the purposes of this Shipping Policy:
(referred to as either "the Company", "We", "Us" or "Our") refers to Terra Tea, a brand under Topline Harvests Private Limited.
refers to the items offered for sale on the Website.
means a request by You to purchase Goods from Us.
refers to the Website.
refers to Terra Tea, accessible at www.terratea.in
means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping with Terra Tea. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Times
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow extra time in transit. We will notify you via email or phone if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges will be calculated and shown at checkout.
Shipping Method: Blue Dart Domestic Priority (or similar by air)
Order Type: Prepaid, Cash on Delivery
Estimated Delivery Time:
Shipping Method: EMS India Post (Speed Post) or similar
Order Type: Prepaid only
Estimated Delivery Time:
Shipping Method: Delhivery Surface or similar
Order Type: Prepaid, Cash on Delivery
Estimated Delivery Time:
Delivery delays may occur due to unforeseeable circumstances, but we strive to adhere to the timelines above.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with a tracking number once your order is shipped. Tracking will be active within 24 hours.
Customs, Duties, and Taxes
Terra Tea is not responsible for any customs duties or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer.
Damages
Terra Tea will replace or refund products that are damaged or lost during shipping. If you received a damaged order, please contact us immediately with supporting information. Save all packaging and damaged items for any claim process.
Contact Us
If you have any questions about this Shipping Policy:
www.terratea.in