Terms & Condition
Effective Date: 01/05/2025
Brand: Terra Tea
Company: Topline Harvests Private Limited
Welcome to Terra Tea. These Terms and Conditions govern your use of our website, services, and any purchase of products made through www.terratea.in. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Use of the Website
You must be at least 14 years old to make purchases or use our services. By using the Site, you represent that you meet this requirement.
You agree not to misuse the Site or access it using any automated means, interfere with its security features, or use it for unlawful purposes.
2. Product Information and Pricing
All products listed on Terra Tea are described and priced as accurately as possible. However, we do not guarantee that product descriptions, images, or pricing are error-free.
Prices and availability are subject to change without notice.
All payments must be made through our approved payment gateways. We reserve the right to cancel any order for reasons including pricing errors or stock unavailability.
3. Shipping & Delivery
We aim to dispatch orders promptly and typically deliver within the estimated delivery time. However, delivery times may vary based on location and external factors.
Delays in shipping due to force majeure or courier issues are not our responsibility.
4. Return, Cancellation & Exchange Policy
We do not offer refunds. Returns are accepted only for store credit or product exchange, subject to specific conditions.
Return requests must be initiated within 24 hours of order receipt and returned within 5 days of delivery.
Products must be unused, unsealed, undamaged, and in original packaging.
Returns are only accepted in cases of:
Incorrect product received.
Damaged product with unboxing video proof.
Store credits are valid for 1 months from the date of issue.
For return or cancellation requests, contact us at info@toplineharvests.com or via WhatsApp at +91 91444 01109.
5. Intellectual Property
All content, logos, graphics, images, and trademarks displayed on this Site are the property of Terra Tea or its licensors. You may not copy, reproduce, or use any content without written permission.
6. SMS/Mobile/WhatsApp/Email Messaging
By subscribing to our SMS/Mobile/WhatsApp/Email marketing program, you agree to receive marketing messages from Terra Tea at the mobile number provided. Message frequency may vary. Message and data rates may apply. You can opt out by replying STOP. For help, reply HELP or contact our support team.
7. Limitation of Liability
Terra Tea is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Site or the purchase of our products. All products are consumed at the customer's discretion.
8. Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in the jurisdiction of Siliguri Court.